the end

Hi everyone? How you guys doing?

I'm good, Cuma biasalah, busy a bit. Hahaha, Alasan yang paling selalu tak?

But it's true. Dah nak hujung tahun ni banyak betul benda listed in the schedule. Not to mentioned kenduri kahwin here and there, and some projects going on as well.

Last week my mom was here for few days, With nenek. One of my little cousin getting married last weekend. Not so little anymore, besar dah dia! Bila one by one family members kahwin, terasa sangat how time flies! But lepas ni maybe ada break lama sikit la before next one, sebab yang tinggal semua still study and kecil lagi.

Anyway, so bila my mom's here so banyaklah agenda nya. Bawa dia ke sana ke mari, which is me and husband don't mind at all. One thing, I suka betul kalau orang datang rumah, sebab I macam suka ramai-ramai and meriah. Now that she's back to hometown, so rumah rasa sunyi je. She will only come again in January for Afiq's wedding and oh maybe my little sister will be back for semester break also! Can't wait!

I tengah-tengah browse FB and look what I've found!

It was our very first roster! My fellow batchgirl in MH uploaded it! Hihi. Kalau ingat balik time dapat roster ni, rasa nervous gila!

Actually that was our SNY flight, maksudnya macam practical flight before we truly certified and graduated as Cabin Crew. Before that ada juga pergi 2 observation flights. Observation flights tu senang je, we just observe. But as for SNY flight ni, we must operate as a crew and were given position as well. And yes people, I kena served Business Class during this flight. Mine were bound for Bangkok (BKK).

Alhamdulillah, we all made it for SNY. Semua graduated on time. Honestly, this job isn't easy at all. Tak mudah, seriously. You need to be aware and prepare all the time. There's not a chance for you to slip a bit, because if there's an emergency, you are so responsible for all your passengers. So, be nice to your Cabin Crew/Flight Attendant.

Kalau nak reminisce balik all memories in MH, memang banyak. Well, I shall make a special entry for that later, okay?

Oh. We have come to an end for 2014. So how's your resolutions so far? Banyak yang achieved ke? If yes, that's good for you. If not pun tak apa, we can always bring it forward, don't we? Like we always did. Hahaha.

The husband said he has few open tickets left for this year, asking me where do I wanna go? Seriously I tak tahu. Kejap kang macam nak pergi sini, kejap nanti I change my mind to somewhere else. Told him to just decide, I am okay will all. Sebab AA routes mana je pun nak pergi kan?

So I wish all of you Happy 2015 in advance! In case my next post will be somewhere next year! And, Merry Christmas beautiful people with beautiful soul!

tips menjadi pramugari #3 (AIRASIA FLIGHT ATTENDANT INTERVIEW)

Okay peeps!

2 entries dalam satu hari, plus it's Saturday pula tu! Tak ada life ke? Hihi. No la, sementara ada masa dan wifi ni, might as well fully utilities kan.

Previous entry I cerita on MH punya interview kan? So this one is Air Asia punya ya. Based on my experience tau. Kalau lain dengan orang lain punya I tak tau.

Mine was in 2010. Any changes on current procedures please refer the company itself.

Okay.

Anyway. MH panggil pramugari pramugara as Flight Steward ( FS) or Flight Stewardess ( FSS ). As for Air Asia pula they call us Flight Attendant. Lebih general kan?

Hihi.

AIR ASIA X FLIGHT ATTENDANT INTERVIEW.

Eh. Oh yes, masa I mula-mula joined Air Asia I straight away joined Air Asia X. Different between Air Asia dan Air Asia X ialah; Air Asia operating domestic and medium haul flights ( below 4 hours) while Air Asia X operating long haul flights ( above 4 hours).

Kerana apa I terus joined as AAX crew?

Its because I was an ex crew before, from full service airline ( MH ).

Okay.

1st STAGE

- macam biasa, queue dulu, isi form and dapat number.
- that's why I said earlier datang awal, sebab the earlier you datang, lagi awal number you dapat and lagi cepat lah giliran you. Imagine if you datang around 11am macam tu, CONFIRM, yes confiem seharian la you spend time kat situ.
- well prepared lah ya? Siap-siapkan resume awal-awal, get copies of all certs and gambar passport, full lenght and mug shot earlier.
- yes normally kalau they conduct interview di hotel, diorang akan sediakan service berbayar ambil gambar, buttttt the queue is like forever I tell you.
- okay, as usual ambil height measurement and weight then proceed to next one.

2nd STAGE

- slightly different dengan MH, AAX akan gather all candidates dalam hall/ballroom tu, and we are given 1 minutes untuk introduce ourselves to people sitting next to us.
- they will call couple by couple ke depan and kita kena ceritakan background our partner tu tadi semula di depan audience and interviewers.
- after this session, they will inform us siapa yang terpilih for next stage.

3rd STAGE

- paling senang dan paling simple. All we need to do ialah catwalk around the room and berikan senyuman uolls yang semanis gula itu!

4th STAGE

- oh stage ni yang agak mencabar, tapi tidaklah semencabar MH punya interview. This is one to ine session.
- my interviewer was Senior Flight Attendant and in a management team.
- his question was simple;

" Agak-agak kalau dapat job ni you banyak MC tak?"

Of course lah I jawab tak!

Heheh. Walhal, lepas kerja macam ratu MC gitu. Hahahaha.

Overall, I conclude yang MH's interview lagi tough dari AAX. AAX bit simple, but maybe because I was from MH so ada sedikit advantage disitu compare to fresh candidate kan.

But all of these are only my experience yang maybe you guys boleh jadikan rujukan untuk membayang kan how the interview goes. Maybe pengalaman you lain dari I, and lagi mudah, who knows kan?

So I am wishing you guys yang betul-betul nak jadi pramugara dan pramugari, a very good luck and may God ease everything for you.

One simple advise from me, kerjalah because you really want it, kerjalah because it is your truly passion dan bukan kerana glamour semata-mata. Because why?

Kerja ini, being a Flight Attendant is farr away from glamorous world, it is far and more than that.

I will share more apa sebenarnya kerja Flight Attendant ni later okay?

tips menjadi pramugari #2 (MALAYSIA AIRLINES FLIGHT STEWARD/ESS INTERVIEW)

Hi dan salam Maal Hijrah semua!

Semoga kedatangan tahun baru ini membawa seribu kebaikkan dan kebahagian untuk I dan kita semua, okay?

Mana yang belum kahwin, I doakan cepat kahwin dan ditemukan jodoh seperti yang diharapkan.

Mana yang belum dapat baby dan masih berusaha beriya-iya (macam I), semoga Allah perkenankan doa kita, dilimpahi rezeki dan kurnia zuriat yang sihat dan ramai. Amin.

Hihi.

I tengah try to blog dari phone ni. Since rumah I seriously macam tongkang pechah, internet pun dah tak ada sebab erm, we are moving out? Yes. We are moving out.

Seeeeeeeeee.

Dah sampai London dah kita padahal nak cerita bout stages in Flight Attendant's interview je.

We shall start la ya?

Malaysia Airlines Flight Steward/ess Interview.

MIND YOU THIS WAS DURING MY TIME, BACK IN 2005. THERE'S MAYBE SLIGHTLY CHANGES IN TERM OF PROCEDURE NOW.

1st STAGE

- isi form, kepilkan gambar dan resume.
- ukur tinggi dan berat badan ( if lepas min requirement, then boleh proceed ya? If dari runah dah ukur rasa macam tak boleh lepas, perhaps masa depan you lebih cerah dalam bidang lain)
- selalunya candidates akan di beri number giliran
- 5 candidates sekali di panggil at one time, masuk dalam interview room. There's 3 interviewers duduk di depan candidates.
- this stage is only casual talk. Normally dia akan suruh you introduce yourself, so you cerita je lah apa-apa bout diri you, hobby you and family or education background.
- masa ini adalah sangat penting untuk you relax se relax yang mungkin, dont be so stressful, tak perlu nak formal sangat. If you nak add on some humor pun that's truly recommended.
- I ingat lagi masa ni the interviewer asked us to pilih antara 3, nak buat mana satu? Cerita sedih, cerite lawak or menyanyi. Cuba teka I buat apa? I nyanyi okay? Nyanyi! Thing that I never do actually. Lagu apa? Biarlah rahsia.
- settle this stage, diorang suruh you tunggu luar, and they will let you know siapa been selected for 2nd stage.

2nd STAGE

- this stage simple. Simple gila. All you need to do is to present yourself. They will ask you to catwalk around the room, check your hands, fingers, rambut, telinga (ada cuping ke tak), kaki you ada parut ke tak and your body hygiene. Serious.
- then you are require to write an essay. Yes, an essay people. Sebiji macam exam paper BI for SPM. Masing-masing akan dapat kertas soalan, dan startlah write the jawapan. As for me, I still remember my question was;

" What do you think about piracy in Malaysia?"

Krik. Krik.

Macamana tu?

- if everything is okay, there you go!

3rd STAGE

- yang ni paling crucial dan kritikal uolls! I tak tahu lah macam mana I managed to pass this.
- this stage dia panggil 5 candidates juga sekaligus, then interviewers ada 4 orang. Dari HR rasanya. They will ask you on current issue. Yang menang stock-stock baca surat khabar or nerd punya soalan. Hihihi. Kalau tanya pasal artist ke, gossip ke okay lah jugakan? Very the kacang!

Mine was;

" RIVER POLUTION, WHAT IS THE SOLUTIONS?"

River dia tanya I? River? Dia taktau ke I geografi pun failed. Hahahah.

Tapi sebab ada 5 orang kan? So its more like discussion. Selit-selit sikit je bila orang cakap. Ala-ala MUET gitu!

Last stage ni juga mereka akan beritahu sama ada you terpilih or tak. If yes, they will issue a letter untuk buat medical check up at one of their appointed clinic.

As for me myself, interviews on Thursday, check up on Monday, and 2 weeks later they called me to collect the appointment letter and agreements.

Tapi,

yes ada tapi.

I tak pergi pun masa first time they called me, after third time then baru I decided untuk pergi okay.

Kenapa?

You may ask.

I will tell you some other time, okay? Promise.

tips untuk menjadi pramugari

Hi semua!

Kita stop sekejap lah kisah chenta I tu ya? Bagi ruang untuk entry-entry lain pula! Hihi, tapi kisah chenta I tu akan diteruskan, if tak ada orang nak baca pun takpe, sebab nanti esok-esok bolehlah I baca semula. Reminiscing old memories, gitu! Takpun, manalah tahu diduga nanti (mudah-mudahan taklah ya, mudah-mudahan kami bahagia selamanya, amin!), I bolehlah tunjuk kat husband I how far we made through and how sweet we started things, so might as well we put everything aside and fight for us forever!

Okay. Melalut. Over kan?

As for today, I'd like to share on few tips untuk menjadi seorang pramugari. Tips untuk succeed dalam interview. To tell you, it is not that hard and not that easy either.

TIPS UNTUK MENJADI PRAMUGARI

I pernah serve for 2 airlines. Both Malaysia-base. Rasa- rasa orang pun boleh teka airlines apa kan? Yes people, it's MH & AAX.

Basically interviewnya lebih kurang sama. Ada beberapa stages yang kita kena harungi. Okay kita brief satu-satulah ya? We shall start with the tips first.

1. KETINGGIAN YANG MENCUKUPI & BERAT BADAN IDEAL.

Yang ini paling penting ya? Sangat-sangat penting. Di samping syarat-syarat lain, I rasa syarat ni paling ketara penekanannya. Sebab tak ada gunanya kita pergi interview kalau basic requirement macam ni tidak di patuhi. Kenapa I cakap macam ni? Sebab I experience sendiri di both interviews, ada candidates yang tidak menepati syarat ketinggian ingin mencuba nasib.

Normally, dalam iklan pencarian tersebut, memang dah siap-siap tulis berapa minimum required height untuk perempuan dan lelaki. Lain airlines lain minimum height yang diperlukan. So ukur siap-siap dari rumah, don't waste your time pergi interview just to get rejected at the first place, kan?

Dan, pastikan berat badan anda ideal. Bersesuaian dengan ketinggian. Because, Flight Attendant / Cabin Crew / Pramugari/a are their front liners, so they want those who looks good in their uniform, those who can be their little ambassador.

2. BERSEDIA ( WELL PREPARED).

Sebelum pergi ke interview esoknya, apa kata you take time go thru your resume, update mana yang patut, sediakan gambar passport dan gambar full length, baca suratkhabar, browse thru internet, ambil tahu isu-isu semasa sikit,  Tidur awal, bangun pagi, and pergi ke interview tu seawal yang you boleh.

Walaupun dalam iklan stated it starts at 9AM, be there early. Sebab manusia yang nak jadi Flight Attendant / Cabin Crew / Pramugari/a adalah super ramai. You'll be surprise kalau datang lambat sikit and the queue dah pun sampai Johor. Lagi awal you sampai, lagi cepat you dapat turn, lagi cepat you settle kan? Taklah pudar semangat you menunggu seharian.

3. BERSIH & JANGAN OVERDRESS.

Wear accordingly, and decent. Tak perlu dress up macam nak pergi party or clubbing. Yes, it feast our eyes but we don't need that today. Not on interview's day, please?

Put on a very nice, neat and little make up. Mesti make up ya? Jangan pergi pucat lesi saja. Make sure you well groom. This applicable bukan untuk perempuan saja, but to lelaki as well. Trim all janggut, misai and whatever thing yang sepatutnya tak ada di muka anda. Rambut make sure rapi, letaklah sikit hair gel so taklah macam baru bangun tidur. For girls, rambut pun mesti neat. If you nak bun, do it nicely, if you nak let it go, just make sure it stays and tak mengerbang. Not a pretty sight, I guess.

And your cleanliness sangat penting. Tak mahu body odor, gigi bebas dari cili dan bulu hidung tak terkeluar. Sembur perfume harum-harum sikit.

Oh yes, baju sila iron!

4. JADI DIRI SENDIRI & YAKIN

Tak perlu nak overconfident, just be yourself, jangan nervous sangat, enjoy the interview, jawab sebaik dan sejelas mungkin,

Senyum.

Serious, senyum sebanyak yang boleh. Bukan sekadar pada interviewer, tapi juga pada orang sekeliling. Jaga adab and gesture, because we never know who's watching.

There you go.

Sebenarnya taklah susah mana pun nak jadi Flight Attendant / Cabin Crew / Pramugari/a. Cuma you kena aware dengan kehendak airlines dan penemuduga ni semua.

Nanti I sambung pula stage-stage dalam interview tu ya?

Good luck untuk siapa-siapa yang sedang menunggu interview, semoga dipermudahkan segala dan diharap tips-tips I ni dapat membantu.

Sekian,

Dari pandangan dan pendapat iklas seorang bekas pramgari.

Hihi.

9 ways to say “Thank You” to your friendly Cabin Crew

Hi semua!

I'd like to share this article written by Mr. Azuan Zahdi.

I rasa article ni sangat bagus and sangat harmony. It will be great kalau semua orang yang naik flight practice all this.

Afterall, tak ada salahnya kalau kita berbaik dan bermanis muka bersama Flight Attendant/Cabin Crew. Hihi. Silap-silap dapat some souveniers and extra peanuts!

Anyway, thank you sir for writing this!

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Flight attendants, cabin crew, stewards/stewardesses and air hostesses are some of the different terms use to describe the same basic role of the airline personnel that ensures the safety and comfort of airline passengers from boarding to disembark. While a career of a flight attendant might be seen as a glamorous life in the skies, it requires strong people skills and patience to deal with all kinds of passengers on a daily basis. Underneath those friendly smiles and elegant-looking uniforms are ordinary average Joe’s & Jane’s like you and me.

Here are some of my usual ways (not in any particular order) of showing appreciation to flight attendants on many of the flights that I took and hopefully made their task a bit easier:

***

1) “Hi…” and “Thank You”

In my opinion the very least that a passenger should do is to say “thank you” or “have a good day” while exiting the plane. A nice “Hello…good morning” or “Assalamualaikum” during boarding would be nice as well. I have personally seen people just ignoring those “welcome onboard” greetings given by the crew during boarding as if the crew were not even standing right in front of them.

2) Listen and observe the flight safety demo

I am quite a frequent traveller with local airlines and most of them still have the crew doing the flight safety demo manually. Show some respect and appreciation by listening and observing the crew. There is no harm in spending one minute refreshing about how to operate the safety life vest and the location of the nearest emergency exit etc. After all there is no better ‘excuse’ to just continuously look at the crew for a good one minute 

3) My carry-on bag, my responsibility

Through my observation I realised that it can be quite frustrating for cabin crew when passengers try and cram as much hand luggage in the overhead compartment as possible. I would usually take the effort to travel as light as possible with my small carry-on bag and would always put it on the overhead compartment myself. Follow the advice of the crew and whenever possible put those bags up there yourself. I think it is fair for the cabin crew to help passengers that have difficulties reaching the compartment but I have seen a bit too many times rude passengers just leave their luggage at the aisle and just signal the crew to “put it up there”. By the way let’s put those smaller plastic bags underneath the seat in front of us, ok?

4) Clear your own rubbish.

For some airlines it is the responsibility of the cabin crew to clean up the cabin in between flight sectors. Let us all be helpful and clear our own trash rather than stuffing it up in the seat pocket. Little things that make a lot of difference.

5) Switch off that phone.

“Sir, swith off your phone please…”; “Sir, once again, please swith off your phone”, “Sir, for the last time, please switch off your phone and do not jeopardise the safety of other passengers” . I have heard this a few times. While this may not be a way to say “thank you” to the crew but not turning your phone off is an easy way to piss the cabin crew (and maybe your surrounding passengers). Help the crew by switching your phone off/flight mode the moment the aircraft is being pushed-back.

6) Go easy with the “crew call button”.

There is nothing wrong with asking for additional drinks, peanuts or blankets but do it at the right time. During long haul flights especially when I am stuck in a middle seat, the crew call button has proven to be very important as I can have my drinks late at night without waking other passengers. What I don’t understand is seeing passengers (3 so far!) hitting the “crew call button” more than 3 times in a short domestic flight repetitively asking for the same things (peanuts, drinks). While you have every right to be served as a passenger, please be reminded that there are hundred other passengers that probably pay the same fare as you, so let us give the crew some time to serve everyone first before attending to you once again, ok?

7) Ask before you swap seats.

Everyone wants to have empty seats next to them so they can take a two or three seat nap across the row especially during long hauls. It is normal to change seats but please wait until everyone has board the plane and the door have been closed before you make any move to secure those empty rows. It can get a bit messy when passengers start to swap seats while boarding is still commencing. I would usually ask the crew about the load factor during boarding and would only move towards the empty seats after checking with the crew if it’s ok to do so as some of the seats are reserved for crew rest.

8) In-flight meals tray – ready to be cleared.

After enjoying the delicious (or not!) in-flight meals, the least I can do is to make it easy for the crew to clear my tray. I guess this is similar to the concept of clearing your own tray after eating at fast food outlets.

9) Write a “Thank You” note.

I do this every time I observe something beyond expectation kind of service by the cabin crew. I have written feedback forms both in-flight and on-line and I would encourage more people to do it as well. A compliment letter/feedback form/email goes a long way in recognizing a good effort.

***

Cabin crews are there to serve us as paid passengers of the airlines. They are well trained to handle hundreds of passengers per day. Let us try to make the sky a bit friendlier by treating each other well. Have a safe and comfortable travel. Blue skies ahead.